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About Us

About our company

 

Welcome to our store. We invite you to browse through our store and shop with confidence. In addition, we adhere to a strict privacy policy that means your information will not be shared, sold, or otherwise distributed. We hope you enjoy your stay. We are not only a web-store, but a brick and mortar facility. We have 30+ years of experience in the automotive and suspension industry. We install what we sell and we install confidence! Our customers are important to us and we treat them like family. The same way its been since we started out in 1986. And we are here to help and serve you today and into the future. It is our pleasure to help you with your automotive and suspension needs. If you don't see something you need, just ask because chances are good that we have what you need. New items will be added to our web-store over time as we grow our online store to better serve your growing needs. Thank you for your business and God Bless.

 

Performance Sales / FordSuperDutyParts.com

 

SHIPPING POLICY: 


Most orders ship within 48 hours, with a vast majority of those orders shipping within the first 24 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund to the original pay type. 

Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer. 

Shipments that are "unclaimed" by the buyer, will be returned to us (time varies with shipping vendors).  All unclaimed packages will be inspected and refunded at the descretion of our management.  Because shipping charges are not recoverable, shipping charges are non-refundable.  Unclaimed packages may also be subject to the 25% restocking fee if refunded.

Special Order or Pre-Order Items are non-refundable. 

Products marked as 'Free Shipping' apply to orders shipped to the United States only, unless otherwise noted. For shipping quotes to locations outside of the United States, please contact us. In the case of a return, the actual shipping charges will be deducted from the refund amount. 

In most cases, items shipped internationally must be brought into our warehouse for shipment outside the US. Once items are ordered to be brought into our warehouse(s) the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse(s) will be deducted form the refund amount. 

International Shipments that are purchased with the US Free Shipping and do not want to pay the additional shipping will be charged a 5.00% cancellation fee. Please contact us at sales@FordSuperDutyParts.com before purchase to avoid this fee. 

*We reserve the right to ship by the best method possible due to delivery area, pickup times, etc.

When Will My Order Ship?

Please use this formula to determine when your order will arrive:

  • Processing Time = 24-48 hours to get your order looked at, your credit card authorized, and to make sure the ship-to address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your ship-to address does not match your bill-to, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. If no action is taken your order will be cancelled. Minimum time: 1-2 business days. We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders. With all this said, most orders will process and be tendered to the shipping company within 24 hours if pulled from our stock, so look for the *In Stock message on the item page(s).
  • Warehouse Time (for non-stocking or out of stock items) = After your order is processed, we send it to the warehouse. If the product is still in stock at the selected warehouse, it will be shipped in a day or two. Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display. Minimum time: 1-2 business days
  • Shipment Time = The time it takes for the shipping company to drive or fly your product to you. If you select budget shipping, this time could be a week or more. Some budget shippers do not display tracking information. Ground shipping is the default shipper in your shopping basket so if you do not want ground shipping, you must deselect it and select another shipper before completing your purchase or you will be charged ground shipper rates. Shipping times are listed by type in the table below.
  • Urgent Delivery - NOTE: If you make a purchase and select next day delivery, your order might not arrive the next day. Processing time can take 1-2 business days and warehouse time can take 1-2 business days and after that next day delivery can take 1 day. Make sure your bill to and ship to addresses are on file with your credit card company. And then monitor your email and your order status closely in case we notify you of a problem processing your order.
  • FordSuperDutyParts.com may ship each product at different times and from different warehouses via different shipping companies. We cannot guarantee which shipping company will ship your product to you. Do not be concerned if you receive only one of your products in a box. The other products might arrive soon after from a different location.


    Please read these explanations of shipping times according to stock availability:

    Shipping Times According to Stock Availability
    Usually ships within 24 hours 
    This product usually ships within 24 hours after your order is placed.
    Usually ships in 1 business day 
    This product usually ships within 1 business day after your order is placed.
    Usually Ships in 2 to 3 business days 
    This product usually ships 2 to 3 business days after your order is placed.
    Usually Ships in 3 to 5 business days 
    This product usually ships 3 to 5 business days after your order is placed.
    Usually Ships ground in 3 to 7 business days 
    This product requires Special Handling due to weight and size. Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 3 to 7 business days of shipment and basic home delivery, not including processing time and warehouse time (see above).
    Usually Ships in 1 to 2 Weeks 
    This product usually ships 1 to 2 weeks after your order is placed, not including processing time and warehouse time (see above).
    Usually Ships in 2 to 3 Weeks 
    This product usually ships 2 to 3 weeks after your order is placed, not including processing time and warehouse time (see above).
    Usually Ships in 2 to 4 Weeks 
    This product usually ships 2 to 4 weeks after your order is placed, not including processing time and warehouse time (see above).
    Back Order 
    This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via email.
    On Order 
    This product is not currently in stock. We have ordered the product from our supplier and will ship your item as soon as possible. We will update you on the status of your order via email.
    Pre-Order 
    This product has not yet been released from the manufacturer, but we are currently taking preorders for it. We will ship you your order as soon as it is available.
    Currently Unavailable 
    This product is currently unavailable from the manufacturer. 
    We are not accepting orders for it at this time. Please check our web site for future availability.


    Please look at our shipping tables to determine total delivery times.

    For more information on a particular order, please click here to login.

    Shipping Timetable

    Shipping Method Shipping Timeframe
    Budget Shipping 7-12 business days after ship date
    Standard/Ground 3-8 business days after ship date
    Two Day Delivery 2 business days after ship date
    Next Day Delivery 1 business days after ship date


    If tracking indicates the package has been delivered, it could be somewhere safe. Please check your office, porch, garage, bushes and with your neighbor.


    If you still are not able to locate the package and it is past the shipping timeframe, please email Customer Support so we may be able to resolve the issue.


CANCELLATION REQUESTS : All order cancellation requests made after a order is marked, "AWAITING FULFILLMENT", WILL BE subject to a restocking fee.



RETURN POLICY:
Uninstalled products may be returned within 14 days of purchase. Items must be received by us, in NEW and SALEABLE CONDITION. Damaged items or packaging, previously installed or missing parts will not be refunded for any reason. Special Note concerning kits and kit pricing: Kits are featured products that in many instances, recieve special reduced pricing. No refund/exchange will be given for any dismantled kit. Example: If a "
Ford 6.0L Powerstroke Updated Standpipe Tube and Dummy Plug Kit" is ordered, and you decide to only use the standpipes from the kit, the dummy plugs cannot be returned for any reason. Refunds and/or exchange for the entire, unopened kit would only be acceptable. If you require only "partial" kits or parts you must contact us here, to make this request BEFORE placing your order, to arrange such purchase. Because of our very large inventory, in most cases we can offer you any single part or parts that are included in a kit without delay.  In some cases individual parts are not offered. "PERFORMANCE SALES and/or Ford Super Duty Parts" is not responsible for return shipping or delivery on any parts returns. Shipping charges will not be refunded. All returns must be within 14 days of invoice date. A 25% restocking fee will apply to all returns. A 50% restocking fee will apply to all refused deliveries. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. Contact us for details. 

ADDITIONAL RESTOCKING FEES MAY APPLY FOR SOME MANUFACTURERS. Contact us for details. 

Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur. 

An RMA# must be included with your return/exchange. To obtain an RMA#, please contact us here. Once the RMA# is approved and issued, you will recieve an email with return information.

Once you have an approved RMA#, you may return the product to us at:

Performance Sales/FSDP
ATTN: Returns Department
2380 Myrtle Beach Hwy.
Sumter, SC 29153-7774
(803) 600-2149

PLEASE NOTE: The RMA# MUST be clearly visible on the return package. 

Items without RMA Numbers or that were not preauthorized for return will be marked unclaimed for 30 calender days. In this event, no contact attempts will be made by Seller to Buyer. After 30 calendar days the item(s) will be disposed of as seen fit by Seller. Should Buyer choose to have the product reshipped, payment for reshipment must be received within 30 calendar days from the date the item was marked as unclaimed. 

International Shipments that are returned as unclaimed will not be subject to a refund. Payment for reshipment must be received in order for Seller to reship the item(s). 

RMA#'s are valid for 10 Days after the date they are issued. Items received after 10 days will be considered unclaimed. 

International cancellations are subjected to additional shipping terms stated above in the "SHIPPING POLICY" section. 

*Electrical Parts ARE NOT Eligible for Return.

 

WARRANTY POLICY:

Items with warranty will be warranted in accordance with vendor's warranty policy at our sole discretion, which is typically 3 months/3,000 miles for most items.  Individual information for specific parts varies, as does warranty policy and conditoins.  Our liability to you will be strictly limited to what is provided and/or covered by the part vendor.  In no circumstances will shipping charges, inbound or outbound be paid or refunded by Performance Sales/FSDP for any warranty item.  Warranty is limited to part replacement in accordance with vendor warranty coverage and no reimbursement for labor on any part will be paid/refunded for any reason.


PRIVACY POLICY:

The following states the Performance Sales / FordSuperDutyParts.com policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience. 

Information we collect and how it's used:

- Aggregate Information

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

- Other Information We Collect
When you purchase a product on FordSuperDutyParts.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.
Performance Sales / FordSuperDutyParts.com also collects e-mail addresses to inform our customers that we received the order, and to send notifications of special offers and promotions.

- About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

- Secure Shopping
Your credit card payments are securely handled by PayPal off-site and while you make your purchase on our site, PayPal processes your payment and handles data security on our behalf. You do not have to be a PayPal member or even have a PayPal account to checkout at FordSuperDutyParts.com.  

We use Secure Order Transmission - SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet. We also use CA Secure to keep you safe from identity theft, credit card fraud, spyware, spam and viruses.

- Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.
If you supply us with your postal address, you may receive periodic mailings of Catalog Material and Special Offers from Performance Sales / FordSuperDutyParts.com. If you do not wish to receive such mailings, please let us know by calling or writing us at the above address.
If you have supplied us with your postal address, we do not share your name and address with any companies.

- Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us. You'll find our phone number and address at the bottom of this page.
- Would you like to opt out? Stop receiving correspondence from us?
If you would like to opt-out of future communications from us, contact us at the address or telephone number listed at the bottom of this page, or simply Click Here to send us a message and request that we discontinue future correspondence.
 
-TRADEMARKS

© FORDSUPERDUTYPARTS/PERFORMANCE SALES, 2011 ALL RIGHTS RESERVED.

Errors in the description, photography, or typographical errors are subject to correction at the sole discretion of FORDSUPERDUTYPARTS/PERFORMANCE SALES.
FordSuperDutyParts.com is a registered domain of Performance Sales.
Ford®, Ford Motor Company®, Blue Oval®, are registered trademarks of Ford Motor Company.
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FordSuperDutyParts.com - Performance Sales - 2380 Myrtle Beach Hwy. - Sumter, SC 29153-7774 - (803) 600-2149